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Since Templatecloset.com is offering non-tangible irrevocable and digital goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the products/Templates we supply.

Therefore, we DO honor requests for the refund on the following reasons:

  • Download template issues: If you are having any problems in download the template we providing or with it’s unzipping. For such issues you must need to submitt the request to our Technical Support department for further consideration. So techincal department can look into this for the final decision, in any case the last decision right will be with Technical department                                                                                                                                                                                                                                                                 
  • Inadequacy and flaws: Since all the digital products/templates are properly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect to provide you an adequate solution

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the detail page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products/templates.